Xenios Advisory Group

We Know Great Service

With decades of luxury hospitality experience under our belts, Xenios Advisory Group knows what works, and what doesn’t. Let us show you what we’ve learned.

Quality Assurance Services

Do you ever wonder what is really going on at your property when you’re not looking? Xenios can tell you with amazing detail and insight.

What Can Xenios Advisory Group Do For You?

Simply put, we will take your service experience from good to great. Whether you’ve been in business for 50 years or 50 minutes, we can help you.

Quality Assurance & Mystery Shopping
Feedback on the guest experience at your property.

Standards Development
Design your guest experience.

Service Branding
Enhance the guest experience and build your brand.

Organizational Training & Development
Deliver your brand promise through learning initiatives.

68% of customers are lost because of indifference by an employee.

It costs 10 times more to attract a new customer than to retain a current one.

5% reduction in customer defection boosts profits up to 85%.